Learning Policies

PhysioGuidance is committed to providing high-quality medical education

Passing Grade: A minimum score of 70% on the final assessment is required to generate a completion certificate.

Retake Policy: Learners are granted three (3) attempts to pass the final exam. If the learner fails all three attempts, they must re-enroll in the course to reset their progress.

Feedback: Formative feedback is provided immediately after exam submission to facilitate learning retention.

PhysioGuidance enforces a zero-tolerance policy towards academic dishonesty.

• Identity Verification: Learners must use their legal name. Impersonation is a violation of Saudi law.
• Plagiarism & Cheating: Any attempt to manipulate assessment results or share exam answers will result in immediate account suspension and cancellation of any certificates issued.

All course materials, including videos, slides, PDFs, and assessments, are the exclusive property of PhysioGuidance and its instructors.

• Usage: Materials are intended for personal educational use only.
• Distribution: Unauthorized recording, reproduction, or sharing of course content on public platforms is strictly prohibited and subject to legal action under Saudi intellectual property laws.

Course Cancellation: If PhysioGuidance cancels a live training course, learners are entitled to a 100% refund or credit for future courses.

Learner Withdrawal:

• Self-paced Training Courses: Refunds are available within 48 hours of purchase, provided the learner has not accessed more than 10% of the content or attempted the final exam.
• Live Training Courses: Refunds are available up to 3 days before the start date. No refunds will be issued for "no-shows".

To ensure a smooth learning experience, learners must have:

• A stable internet connection (download speed of at least 2 Mbps).
• A compatible device (desktop, laptop, or tablet) with an updated web browser (Chrome, Safari, or Edge).
• Speakers or headphones for audio content.

We adhere to the national data management policies issued by SDAIA (Saudi Data & AI Authority).

• Confidentiality: We do not sell or share your data with third-party advertisers.